"I was asked to help new employees who arrived, to show them how to do things. It was a nice show of confidence that helped me overcome my fears.”
Nadia immediately speaks of the mutual assistance and warmth of her colleagues at the Plateau thrift store, where she completed her job training program. After raising her five children, her return to the labour market would not have been easy without the trust and kindness the team showed her.
Her self-esteem was strengthened when she saw that her work was appreciated not only by the managers, but also by the customers. Tidiness, cleanliness, and good customer service are all things she has learned that are important to her, and which she resolves to implement in her future job.