Last updated: January 11, 2024
Goodwill Renaissance Quebec is committed to protecting your personal information and respecting your privacy.
In accordance with recent amendments to the Act respecting the protection of personal information in the private sector, we hereby inform you of the update to our Privacy Policy.
Renaissance collects certain personal information to provide you with a quality personalized digital experience. The conditions governing the collection, use, and disclosure of this information are outlined in our Privacy Policy. The information collected varies by program or service, as described below.
Renaissance’s Privacy Policy is governed by the following principles.
1. Transparency
Renaissance is committed to transparency. It is important that all users of our website or online services and programs understand which personal information is collected and why. As such, we are committed to avoiding excessive or irrelevant data collection.
2. Consent
All information collected is obtained with the consent of individuals visiting our website, subscribing to one of our programs or registering for one of our online services.
You can always withdraw your consent and decide not to receive any further electronic communications from Renaissance, or to unsubscribe from any of our programs or services, as outlined below.
3. Accessibility
Users of our website and online programs and services may access the information collected about them to consult, update, or modify such information. To do so, you may
4. Information sharing and disclosure
Renaissance will not make public, sell, or lease personal information collected from users of its website or of the programs and services made available to them. When subscribing to one of our programs or registering for one of our services, you will be informed of the necessary disclosure of your personal information to any third party, and you will be asked for your consent to such disclosure. These third parties have access only to the information required to perform their functions and may not use or store the information for any other purpose. We ensure that all our service providers also respect the confidentiality and security of your information and use it only for purposes related to the provision of Renaissance’s services.
Subscribers or visitors of the website will never receive email messages from representatives who work for us. Furthermore, if Renaissance sends you electronic communications, it will do so with your consent – except for administrative purposes, such as updating our policies.
Renaissance is also required to disclose certain personal information in response to a valid court order, a subpoena, an investigation by the authorities, or as otherwise required by law. We also reserve the right to report to the authorities any activity that we believe, in good faith, to be unlawful.
5. Security
Renaissance protects your personal information with security measures to prevent anyone from accessing it, using it, disclosing it to third parties without authorization, or preventing loss or any other harm to your personal information. We have taken steps to ensure that only those members of our staff who require access to your personal information in the course of their duties are authorized to access it. We also ensure that third parties to whom we disclose your personal information take measures to protect the confidentiality of the information we entrust to them, and that they use it only for the purposes set out in the agreement entered into with them.
6. Retention and anonymization
Renaissance retains your personal information only as long as necessary to fulfill the purposes for which it was collected, except where the law provides for a different retention period to meet legal requirements.
In most cases, your personal information is processed and hosted in Quebec. However, in the event that your personal information is shared or hosted outside of Quebec, Renaissance ensures that your personal information is adequately protected and that the transfer is made pursuant to an agreement.
Renaissance does not retain any personal information when a program subscriber or service user terminates their commitment. As such, we are committed to destroying all information obtained within a reasonable period.
What is personal information?
Personal information is any information which relates to a natural person and directly or indirectly allows that person to be identified (https://www.legisquebec.gouv.qc.ca/en/document/cs/P-39.1).
This includes identifying information (first and last name, postal address, email address, telephone number), demographic information (age, ethnic origin, nationality, place of residence), technical or digital information (IP address, date and time of connection, pages visited, actions taken on a website), as well as financial, health and biometric information (fingerprints, voiceprint, shape of face, hand, iris, etc.).
The personal information we collect and how we use it
The personal information we collect depends on the product or service requested, or legal requirements.
In addition to the personal information provided by users of our services, certain information may be obtained from external sources to help us better understand and respond to your needs and interests.
Renaissance will ask any supplier of such information to declare and warrant that the information was collected and stored in compliance with the laws pertaining to the protection of personal information.
Only certain members of our staff and our consultants have access to the personal information required to perform their duties.
Renaissance uses cookies to optimize your browsing experience, personalize content and analyze traffic. If you authorize them, the information collected will be saved for future visits. The cookies used do not allow us to collect any personal information about you. You can manage your cookie preferences by clicking on “cookie settings” at the bottom of the page.
The “help” section found on the toolbar of most browsers can instruct you on how to accept or reject individual cookies, have your browser alert you to the installation of new cookies, or turn off cookies entirely. Because the Renaissance website has been designed to work with cookies, if you do not accept cookies, certain website features may not work properly, and you may have to enter usernames and passwords more often.
Renaissance may partner with certain companies to provide extended services to users of our website and/or perform certain functions such as email management or marketing analysis. Renaissance may share the use of certain interactive functions of its website in the context of such partnerships.
Information provided by visitors through such interactive functions is accessible to the Renaissance marketing team and its digital marketing agency, Parkour3.
The Renaissance website may contain links to other websites. Renaissance is not responsible for the privacy policies nor content of such websites. To protect your personal information, Renaissance recommends that you read the privacy policy of every website you visit after clicking a link on the Renaissance website.
Renaissance offers interested customers the opportunity to enroll, free of charge, in its loyalty program, the Trésors program, to accumulate points and save on purchases. Those wishing to enroll in this program must complete an online profile in order to benefit from the program’s benefits – Become a Trésors client – Renaissance (renaissancequebec.ca).
Personal information requested includes first and last name, postal address, email address, telephone number, gender, date of birth, language of communication). This information is required to communicate promotional offers and contest notices, program updates, and any other relevant information. The information is also used to assist members in managing their account (reviewing transactions, points balance, profile modification, password management, etc.).
The information collected is accessible only to Renaissance’s program management and customer service teams, and to the following service providers: Paystone and Cakemail.
Individuals interested in Renaissance’s employability programs (le parcours d’insertion and les centres d’aide à l’emploi) can complete an online form so that the people in charge of these programs can contact them and make an appointment.
Individuals wishing to apply for one of our employability programs must provide the following personal information: confirmation of citizenship or accepted status as a permanent resident, temporary foreign worker or refugee, place of residence, first and last name, telephone number and email address. This information is required to ensure that candidates are eligible for such programs, and to contact them to invite them to a meeting or information session.
The information collected is accessible only to the Renaissance website and employability program management teams.
Individuals interested in working for Renaissance have the option of applying online, in which case they will be redirected to the website of our recruitment service provider: ADP.
Occasionally, candidates may also complete an online form in the careers section of our website, enabling our recruitment team to contact them regarding the position(s) they are applying for.
Individuals applying via our service provider’s website must create an online profile and provide the following personal information (first and last name, telephone number, postal address and email address, CV and cover letter or other presentation document). This information is required to ensure that applicants meet the criteria for the position they are applying for, and to enable us to contact them. Individuals completing the online form must provide the following personal information (confirm citizenship or permanent resident status, temporary foreign worker status, first and last name, telephone number, email address and position sought). This information is required to ensure that applicants meet the criteria for the position they are applying for, and to enable us to contact them.
The information collected is accessible only to Renaissance’s website management and human resources teams and our service provider.
By using our website, the user is deemed to have read and accepted our Privacy Policy.
The user acknowledges that Renaissance periodically makes certain changes to the Privacy Policy to reflect the addition of features to the website and the evolution of standards governing personal information on the Internet. Accordingly, Renaissance will inform users of any substantial changes to its Privacy Policy by posting an update notice on the renaissancequebec.ca home page. It is the user’s responsibility to consult the Privacy Policy regularly for updates.
The Renaissance website is intended for a general audience. Individuals under the age of 14 are welcome to visit our website, and we take precautions to comply with applicable laws regarding the privacy of minors. However, we require the consent of a parent or guardian before they are fully authorized to register on our website.
If you have any questions regarding the management and protection of personal information collected for our various programs and online services, please contact the individual responsible for the protection of personal information, Éric Gareau, by email at vieprivée@renaissancequebec.ca, using the Contact Us page, by calling 514-276-3626, or writing to:
7245 Clark St.
Suite 201
Montreal, QC H2R 2Y4
Unless otherwise stated, the privacy policy comes into effect upon its publication on the website www.renaissancequebec.ca. The French version takes precedence over the English version.