Frequently asked questions

Renaissance

Is Renaissance a non-profit organization?

Renaissance is a recognized non-profit organization. This status permits us to offer clothing and household goods at low prices and tax-free across its network of stores. Renaissance customers thus allow the organization to fund itself up to 92%. These revenues are entirely reinvested into Renaissance’s social mission, which is to integrate people back into the workforce.

Is Renaissance a registered charity?

Renaissance is registered with the Canada Revenue Agency as a charity. The charity’s registration number is 89723 3482 RR0001.

COVID-19

What measures are being taken regarding COVID-19 ?

At Renaissance, the health and safety of our employees, customers, donors, and business partners are our priority. To learn about the measures we have taken, please visit our Frequently Asked Questions that is specially devoted to the fight against COVID-19.

Insertion

Are the training programs that Renaissance offers paid?

Yes. Participants are paid minimum wage ($13.10/hour) for 35 hours per week.

Do I have to meet with an Emploi-Québec agent before being accepted into Renaissance’s integration program?

To participate in the integration program, you have to be deemed eligible by Emploi-Québec and meet the training admission criteria. However, Renaissance will take care of your online registration with the government. As such, it is not necessary to meet with an Emploi-Québec agent to validate your participation.

Can I go to school during training at Renaissance?

No. Renaissance training programs require you to be available during the day, evenings, and weekends. Hours are variable. Hours change each week based on the organization’s needs. It is therefore impossible for us to guarantee that you will have consistent availability to go to school.

Can I receive a certificate by taking a Renaissance training program?

Yes. By registering for a Renaissance program, you can also choose to obtain a Training Certificate for a Semiskilled Trade (TCST) for Cashier, Sorter/Labeller, or Public Building Cleaner, issued by the Quebec Ministry of Education. Certification is guided by a teacher who provides additional support on an academic level. The program demands little engagement outside of work hours.

To learn more about certification, consult the Certification section.

Will I receive a sum of money during my training to cover the costs of monthly metro and bus passes?

No. Public transport costs are not covered by Renaissance. However, if you choose an integration program with certification, you will have the right to pay student rates on the STM for trips on the bus and metro.

After the six-month training program, does Renaissance offer an assisted job placement?

No. During training, you receive workshops to prepare you for finding a job (building a CV, interview preparation, etc.) as well as an advisor who supports your independent endeavours into finding a job. Moreover, follow-up support is offered for two years post-training.

Can I be hired at Renaissance after my six-month integration program?

The purpose of the Renaissance integration program is to rejoin the workforce, regardless of the job or place. After your six-month integration program, it would be possible for you to request a permanent job within the organization. You would then be considered alongside anyone else wanting to work at Renaissance.

Reuse

What donations are accepted at Renaissance?

Renaissance accepts all household items and clothing in good condition. As such, we invite you to give “what you would give to a friend”. For a detailed list, consult the What to give on our website.

Will Renaissance pick up donations from my residence?

For logistical reasons, Renaissance cannot offer a pick-up service for donations. If you have clothing or items to donate, we suggest you visit the Where to leave donations on our website to find the collection point nearest you.

What does Renaissance do with donations that are not sold?

Some clothing and other items that are donated to Renaissance are not reusable. We call them “rejects”. Clothing that is not reusable or has not been purchased in-store is sold by the pound to partner businesses, who, for their part, sort the items: part goes towards defibering, becoming padding, rags, or a variety of other uses.
While we have our own recycling network for our leftover materials, we invite you to give “what you would give to a friend”. Donations of clothing and other household items in good condition are the economic driver of Renaissance and support our program for integration into the workforce.

In giving material goods to Renaissance, can I receive a tax receipt?

Renaissance does not issue tax receipts for donations of clothing or goods from the public. In fact, issuing tax receipts requires the time and resources that we unfortunately do not have. Nevertheless, it is possible in the case of large donations (for example hundreds or thousands of clothes) for us to make an exception. In such a situation, it is key to note that the value of the tax receipt would be determined by Renaissance and that a detailed inventory would need to be provided.
For all inquiries, please contact customer service at 514-276-3626 or email us at information@renaissancequebec.ca.

Reinvestment

What does Renaissance do with donations?

Once received, donations are sorted, labelled, and then put up for sale across the network of Renaissance stores. Items are offered at low prices and tax-free, and all revenue is reinvested back into the organization’s social mission, which is to reintegrate people into the job market. These activities allow the organization to self-fund up to 92% of its budget. To learn more, visit the Give article section on our website.

Can I open a Renaissance franchise?

Renaissance is not a network of franchises. The opening of stores is planned by the head office. The group of stores is managed by staff recruited by the organization. If you would like to work at Renaissance, we suggest you visit the Available Positions page on our website, and submit your application.

Human Resources

How can I submit my application to work at Renaissance?

Renaissance offers exciting positions centred around professional development across its branches and at its head office. For more information about employment opportunities, visit the Available Positions page on our website.
You can also introduce yourself in-person at one of the Renaissance branches to fill out a job application, or send your application by email to recrutement@renaissancequebec.ca or by phone at 514-276-9679 extension 358.

What is the hiring process?

First, an open position is systematically posted internally, as Renaissance believes it is important to offer current employees the chance for transfer or promotion. If candidates already with Renaissance do not fulfill the job requirements, the position is then posted on the Renaissance website and elsewhere. Human Resources analyse all applications and will only contact those candidates whose profiles match the position. After a brief phone interview, preselected candidates are interviewed. Second, or even third, interviews may be necessary before a hiring decision is made.

What is the work schedule of a Renaissance employee?

For different Renaissance branches, an employee’s work schedule may vary each week depending on full-time or part-time work status. An employee’s weekly schedule is spread across the daytime, evenings, and weekends, depending on the organization’s needs. An employee at the head office works Monday to Friday, from 8:30 a.m. to 5:00 p.m.

Does Renaissance have an employment equity policy?

Renaissance provides the equal employment opportunity for qualified persons without discrimination in regards to race, colour, sex, sexual orientation, age, civil status, religion, political convictions, language, ethnic or national origin, social status, or differing physical or mental abilities.

I would like to volunteer at Renaissance. How can I proceed?

To apply to volunteer at Renaissance, get in touch with us by phone at 514-276-3626 or by email at information@renaissancequebec.ca.

Partnership

Does Renaissance accept offers for sponsorship?

If you have a sponsorship opportunity to offer Renaissance, please send the details of your request to marketing@renaissancequebec.ca outlining your needs and deadlines. Since we receive a large number of requests each year, we cannot accept them all. The established protocols are to prioritize projects with links to Renaissance’s missions.

Complaints

Who should I contact to make a complaint about a Renaissance employee or about a company policy?

If the incident occurred in a store, you can immediately ask to speak to the manager so as to solve the problem.

If the incident occurred in a donation centre, or for any other complaint, you can contact us at 514-276-9679, extension 250, or at information@renaissancequebec.ca

Does a Renaissance employee have the right to search my bag?

Upon suspicion of theft, a Renaissance employee or a store security guard may ask to see your opened bag and inspect its contents.

Can an employee at the cash change the price of an item that I want to buy?

Upon suspicion of the switching of price tags, an employee at the cash may suspend the transaction until it can be verified that the item’s price tag was not switched.

Privilege Program

How can I become a Privilege member, and obtain a Trésors card?

To enjoy the new Privilege program, all members must create an online account. When creating your account, you will be asked to enter a card number if you obtained one in store. Otherwise, you can check the “digital card” option.

1. To get a digital card:
If you opt for the digital card, you can get it now by registering online. Be sure to download your card to your smartphone before your next visit. Simply present your virtual card at the checkout to earn points (Renaissance does not offer wireless internet access in store; make sure you have your own).
By choosing this option, you’ll get 20 points as a gift for your first transaction at the checkout, and 10 bonus points for this greener alternative!

2. To get a physical card:
If you prefer to have a physical card*, you must ask for it at the cash counter of one of our stores. It will be possible to collect points even before you have created your online account. However, you will have to create your online account afterwards by entering the card number given in store.
Once your online profile is completed, you will receive 20 points as a gift with your first transaction.
*Physical cards are made of recycled plastic.

Can I have a physical and digital card?

No, you have to choose between the two. The physical card cannot be converted to a digital card, and vice versa.

Is there a registration fee?

No, the program is free.

What are the benefits of the new Privilege program?

The basic benefits of the program are:
1) point offer with every purchase: $1 spent = 1 point earned;
2) bonus points on the first purchase after completing an online profile;
3) gift points on your birthday.

Other exclusive benefits:
Members will enjoy other exclusive benefits. These will take the form of bonus points and/or discounts, sweepstakes, etc. These limited-time offers will be communicated to our members by email.

Do I have to re-register if I was a member of the old Privilege program?

Yes, the old program is now obsolete. You will have to register again to be in the new program and receive your new card.

I lost my card. What should I do?

Please notify us by emailing marketing@renaissancequebec.ca. We will send you a new card in the mail. Any earned points on the lost card will be transferred to the new card and we will disable the old card.

Can I use my Trésors card at all Renaissance locations ?

The Trésors card cannot be used at the following branches:

• Liquidation Centre
• Pierrefonds bookstore
• Chambly-Rémillard bookstore
• Faubourg-des-Prairies bookstore.

Will I earn points on each purchase?

Yes, every dollar spent will earn you 1 point, regardless of the item you purchase.

No points are earned on purchases made with a gift card.

How do I use my points?

Your online profile has to be completed before you can use your points. Before paying, inform the cashier that you would like to redeem your Trésors points.

Please note that you must have earned 150 points before redeeming your points for the first time.

How can I find the number of points I have on my card?

Your point balance will be on your receipt. You can also find the balance online by looking on your profile.

Can the collected points expire?

According to Quebec law, the points on your card can expire if the member is inactive for a period of at least one year. Inactivity is defined as not using the card, either for a redemption or to accumulate points.

In such a case, a notice is sent to the member within 30 to 60 days before the expiry date.

Can I collect points if I forgot my card?

No. Unfortunately if you do not have your card number we cannot apply your points at checkout.

What do you do with my personal information?

The information provided when creating your account is confidential and is not transmitted to third parties. For more details, please refer to the Renaissance Privacy Policy.

Didn't find the answer to your question?

Check out the Terms and Conditions of the Privilege Program for more information.

Return Policy

Are purchases items refundable or exchangeable?

Renaissance does not accept exchanges or issue refunds on items purchased in its network of stores (see our exchange policy).

Exceptions are made for electronics or electric devices, DVDs, CDs, cassettes, VHSs, and vinyl records, if they prove defective. The customer must bring the device back within seven days with the price tag still attached, along the receipt, to receive a refund.

Are all items exchangeable?

No. Jewellery, paint, and varnish are always final sale.

Did you not find an answer to your question?
Contact us at 514-276-3626 or at information@renaissancequebec.ca.