Terms and Conditions
of the Privilege Program

The term “member” herein refers to a Renaissance customer enrolled in the Renaissance Privilege Program (hereinafter the “program”) and whose registration has not been revoked. “Renaissance” refers to the Goodwill Renaissance Québec organization headquartered at 7245 Clark Street, Suite 201, Montreal, Quebec, H2R 2Y4. The “card” is the Trésors card of the Renaissance Privilege program.

  1. Privilege Program

The Privilege Program is a rewards program offered to customers of Renaissance, who remains the owner. Renaissance can modify the program at any time. Any modified version will be published on the www.renaissancequebec.ca website. Members are free to withdraw from the program if they do not agree with the changes made. However, if members remain enrolled in the program after changes have been published, they will be deemed to have approved these changes.

  1. Duration

The program took effect on November 17, 2020, for an indefinite period. Renaissance may terminate the program at any time with a 90-day notice published on the www.renaissancequebec.ca website. During this 90-day period, members will be able to use the balance of their accumulated points. At the end of this period, membership status and all unused points will be cancelled without indemnity, compensation or possible recourse.

  1. Eligibility criteria

Only natural persons aged 14 or over, acting as an individual and residing in Quebec, are eligible to enroll.

  1. How to register

Only natural persons domiciled in Quebec can enroll in the program. Registration is free and no initial purchase is necessary. The customer must provide the required information and accept the terms and conditions of the Privilege Program. They are entitled to either one (1) physical card in store or one (1) virtual card online. Only one (1) account and one (1) card per customer is allowed. In the event of failure to comply with program terms and conditions, or in the case of a registration that has been revoked in the past, the customer may see the registration, activation and/or issuance of a membership card denied along with their enrolment in the program. Membership is non-transferable.

  1. Account creation

All Privilege Program members must create an online account. When opening an account, the customer must either have a physical card in hand or request a virtual card, which can then be accessed on a smartphone. The physical card can be requested in all Renaissance stores, except the Liquidation Centre and the Faubourg-des-Prairies Bookstore (Rivière-des-Prairies).

Any account not completed within one year of the first card transaction will be automatically revoked if Renaissance is unable to contact the cardholder. All accumulated points will be forfeited.

  1. Trésors card

The Trésors card is the property of Renaissance. It is not redeemable for cash, exchangeable or transferable

  1. Card revocation or denial of membership

The Trésors card may be revoked at any time for failure to comply with all terms and conditions. Points accumulated on the card can only be used by the cardholder. The cardholder is the only person who may contact Renaissance to update personal data, deactivate a card and/or close an account.

Renaissance reserves the right to deny any membership application that does not comply with the eligibility criteria and registration terms and conditions.

  1. Earning points

The program member can earn points when making purchases at authorized Renaissance outlets at a rate of one (1) point per dollar spent. Points have no cash value and are not redeemable. To earn points, members must always identify themselves as a member before the end of each transaction made. Purchases made with gift cards do entitle Privilege Program members to earn points, but no points are earned for the purchase of gift cards themselves. Renaissance reserves the right to add or exclude products eligible for the issuance of points and to define the promotional offers for which points may be awarded.

  1. Terms and conditions for using points

A member can use points to make purchases at authorized sales outlets. The discount value is $3 for every 100 points accumulated. If members wish to use their points as a payment method, they must have a minimum of 150 points in their account balance at the time of their first point redemption. Renaissance can change at any time this value and the minimum number of points required. The points that the member accumulates when making a purchase can only be used when they are duly issued to the member’s account, and only at the time of a subsequent transaction. The member can only use points once per transaction. When making a transaction, the member may not use points whose value exceeds the purchase price of the transaction.

Points accumulated on the card can only be used by the cardholder. Points cannot be shared or transferred between two (2) Privilege Program members, even in the event of account closure. Members may not sell, buy or transfer their points to anyone, under any circumstances, even in the event of death.

  1. Return and exchange of eligible products and services

To request a point adjustment, in case of return and exchange of products, the customer must have in their possession a membership card, the original receipt and the price tag on the item or the colour fastener attached to the garment. In the event of an exchange, Renaissance will be able to make adjustments to the points representing the difference between the products originally purchased and those taken in exchange.

  1. Other points provisions

If there is a receipt error, the member must notify Renaissance by email at clientprivilege@renaissancequebec.ca. In the event of a request for adjustment/correction of points, the member will have to provide evidence justifying the claim. If the member disagrees on the number of points accumulated, used, or deducted from the account, the data in the Renaissance files will prevail. Renaissance assumes no responsibility for any errors in the balance of points displayed on the receipt, in the member’s account and/or in a communication sent to the member. Renaissance can deduct points mistakenly credited to a member’s account at any time without prior notice.

  1. Lost card, stolen card and others

In the event that a member loses or has their Privilege card stolen, it is the member’s responsibility to notify Renaissance immediately at clientprivilege@renaissancequebec.ca. Once notified, Renaissance will deactivate this card and activate a new one that will be issued to the member. If the password of the member’s account is lost, it is the member’s responsibility to immediately request a new password on renaissancequebec.datacandyinfo.com. Renaissance is not responsible for any transaction that occurs between the time when a card or password is stolen and the time Renaissance is notified.

  1. Member’s obligations to update their file

The member must guarantee the accuracy of the information provided to Renaissance. Members are responsible for updating their personal information and account profile.

  1. Request for voluntary withdrawal from the program

A member can opt out of the program at any time by submitting a request to Renaissance at clientprivilege@renaissancequebec.ca. Subsequently, the member’s Privilege account will be immediately closed, access will be revoked and the card will be cancelled. Customers wishing to enroll again after closing an account will no longer be able to recover previously accumulated points or account content.

  1. Closing an inactive Privilege account

An account left inactive for a period of one (1) year (twelve consecutive months) will result in the closure of the account, the revocation of access and the cancellation of accumulated points. The member will then be informed by email or text message 30 to 60 days before the decision takes effect. To maintain active status and program enrollment, the member must earn or use points at least once every twelve months, or have participated in program activities.

If Renaissance is unable to contact the member because their profile is incomplete, the account will be automatically revoked, the card will be cancelled and the accumulated points will be forfeited.

  1. Program sweepstakes

Sweepstakes may be organized as part of the Privilege program. Different eligibility criteria may apply to these sweepstakes (purchases required, place of residence, etc.). Renaissance employees and the persons with whom they live are not eligible for these sweepstakes.

  1. End of program

The program may end as a result of a Renaissance decision or due to a force majeure situation. As a result, the program may be suspended or abolished and accumulated points may be cancelled, with a 60- to 90-day notice period before the modification comes into effect. In such cases, Renaissance will have no responsibility or liability toward program members.

  1. Renaissance rights in case of non-compliance

Renaissance may at any time suspend and revoke a member’s enrollment, cancel a member’s account and take back the card associated with the account, or cancel the member’s accumulated points if they have not complied with the rules in force. In the event of a revocation, the points will be cancelled when the account closes and the member will no longer be able to apply for a new enrollment. In the event of a voluntary withdrawal by the member, the member may apply for a new enrollment at a later date. No points will be awarded if Renaissance suspects purchases for resale or commercial use. Any member in violation of these terms and conditions agrees to reimburse to Renaissance all points used and/or the equivalent value, and to compensate Renaissance and any third party. Renaissance may also exercise the various remedies that may be necessary.

  1. Personal information and confidentiality

As part of the program, Renaissance collects certain personal information from members of the program. In accordance with Quebec’s Act respecting the protection of personal information in the private sector, information may be collected and used for the following purposes:

  • to personalize reward offers based on purchasing habits;
  • to offer rewards, promotions and benefits to members;
  • to authenticate the identity of program members.

Under no circumstances will this information be disclosed to a third party for purposes other than program management.

  1. Governing law

These terms and conditions are governed by the laws applicable in Quebec.

  1. Consent to communications

By enrolling in the program, the member must provide consent to receive various electronic notifications pertaining to the program. They can withdraw consent at any time by clicking on “Unsubscribe” at the bottom of a program email or by contacting clientprivilege@renaissancequebec.ca.

  1. Acceptance of terms and conditions

By performing any operation (enrollment, card use, login or accessing online account), the member acknowledges that they have accepted these terms and conditions, and authorizes Renaissance to collect, use and retain personal information concerning them, and further to communicate certain of this information to its authorized partners in order to analyze and improve the program.

  1. Official version

Unless otherwise stated, all terms and conditions are deemed to have come into force at the time of publication on the www.renaissancequebec.ca website. The French version takes precedence over the English version.

LAST UPDATE: October 30, 2023