Terms and Conditions
of the Privilege Program

The term “member” herein refers to a Renaissance customer enrolled in the Renaissance Privilege Program (hereinafter the “program”) and whose registration has not been revoked. “Renaissance” refers to the Industries Goodwill Renaissance Montreal Inc. organization headquartered at 7245 Clark Street, Suite 201, Montreal, Quebec, H2R 2Y4. The “card” is the Trésors card of the Renaissance Privilege program.

1. Privileged Customer Program

This program is offered to members by Renaissance, who remains the owner. Renaissance can change it at any time. Any modified version will be published on the www.renaissancequebec.ca website. The member will be free to withdraw if he or she does not agree with the changes made. However, if the member maintains their participation in the program after the amendments are published, they will be deemed to have approved these changes.

2. Duration

The program will take effect on November 17 for an indefinite period. Renaissance will be able to terminate it at any time with a 90-day notice published on the www.renaissancequebec.ca website. During this 90-day period, members will be able to use the balance of their accumulated points. At the end of this period, membership status and all unused points will be cancelled without indemnity, compensation or possible recourse.

3. Enrollment and participation terms

To be an elderly natural person acting as an individual and residing in Quebec.

4. How to register

Only an authorized natural person can enroll in the program. Registration is free and no initial purchase is necessary. The customer must provide the required information, accept the rules of the Privilege Program. The member will receive a card upon registration. Only one (1) account and one (1) card per customer is  allowed. Failure to comply with the terms and conditions, or in the case of a registration that has been revoked in the past, the customer may see the registration, activation and/or issuance of a membership card refused, as well as participation. The membership is not transferable.

5. Creating an account

When registering online at renaissancequebec.datacandyinfo.com, an account is automatically created and the customer will receive a virtual Trésors card. If he or she wants to receive a physical card, the customer may ask for it in the store and then register online at renaissancequebec.datacandyinfo.com. The physical card can be requested in all Renaissance stores, except the Liquidation Centre, the Pierrefonds Bookstore, the Chambly-Rémillard Bookstore and the Rivière-des-Prairies Bookstore.

6. Trésors cards

The card is the property of Renaissance and can be revoked at any time. Points accumulated on the card can only be used by its primary holder. The primary holder is the only person who can ask Renaissance to deactivate a card and/or to close an account. Sharing or transferring points between two (2) Privileged members is impossible, even if the account is being closed. Also, the member cannot sell, buy or transfer points to anyone, regardless of the circumstances, even in the event of a death.

7. Earning points

The member can earn points when making purchases at authorized Renaissance outlets at a rate of one (1) point per dollar spent. Points have no cash value and are not redeemable. To earn points, members must always identify themselves as a member before the end of each transaction made. Purchases made with a gift card generate points. Renaissance reserves the right to add or exclude products eligible for the issuance of points and to define the promotional offers for which points may be awarded.

8. Terms for using points

A member can use points to make purchases at authorized sales outlets. If the member wishes to use points as a method of payment, he or she must have, at the time of the transaction, a minimum of 150 points accumulated in his or her account. Renaissance can change at any time the value and the minimum number of points required. The points that the member accumulates when making a purchase can only be used when they are duly issued to his or her account and only at the time of a subsequent transaction. The member can only use points once per transaction. When making a transaction, the member may not use more points than the purchase price of the transaction. The issuance and use of points could be suspended in the event of a breakdown or if the systems required for the management of points are not available and in other fortuitous situations or force majeure, at the complete indemnity of Renaissance.

9. Return and exchange of eligible goods and services

To request a point adjustment, in case of return and exchange of products, the customer must have in his or her possession a membership card, the original receipt and the price tag on the item or the colour fastener attached to the garment. In the event of an exchange, Renaissance will be able to make adjustments to the points representing the difference between the products originally purchased and those that will be taken in exchange.

10. Other points provisions

If there is a receipt error, the member must notify Renaissance by email at clientprivilege@renaissancequebec.ca. In the event of a request for adjustment/correction of points, the member will have to provide evidence justifying the claim. If the member disagrees on the number of points accumulated, used or deducted from the account, the data in the Renaissance files will prevail. Renaissance assumes no responsibility for any errors in the balance of points displayed on the receipt, in the member’s account and/or in a communication sent to the member. Renaissance can deduct points mistakenly credited to a member’s account at any time without prior notice.

11. Lost card, stolen card and others

In the event that a member loses or has his Privilege card stolen, it is the member’s responsibility to notify Renaissance immediately at clientprivilege@renaissancequebec.ca. Once notified, Renaissance will deactivate this card and activate a new one that will be issued to the member. If the password of his account is lost, it is the member’s responsibility to immediately request a new password on renaissancequebec.datacandyinfo.com. Renaissance is not responsible for any transactions that occurs between the time when a card or password is stolen and the time Renaissance is notified.

12. Member’s obligations to update his or her file

The member must make sure that the information provided to Renaissance is accurate. He or she is required to update his or her personal information and profile associated with the account.

13. Request for voluntary withdrawal from the program

A member can opt out of the program at any time by applying to Renaissance at clientprivilege@renaissancequebec.ca. Consequently, the member’s Privilege account will be immediately closed, access will be revoked and the card will be cancelled. Customers wishing to enroll again after closing an account will no longer be able to recover previously accumulated points or account content.

14. Closing an inactive Privilege account

An account inactive for one (1) year will result in the closure of the account, the revocation of access and the cancellation of accumulated points. The member will then be informed 30 to 60 days before the decision takes effect. To maintain active status and program enrollment, the member must accumulate or use points at least once a year or be active in program activities.

15. Program sweepstakes

Sweepstakes may be organized as part of the Privilege program. Different eligibility criteria may apply to these sweepstakes (purchases required, place of residence, etc.). Renaissance employees and the persons with whom they live are not eligible for these sweepstakes.

16. End of program

The program may end as a result of a Renaissance decision or due to a force majeure situation. As a result, the program may be suspended or abolished and accumulated points may be canceled with a 60 to 90-day notice period before the modification comes into effect. In such cases, Renaissance will not have any responsibilities to its members.

17. Renaissance’s rights in case of non-compliance

Renaissance may at any time suspend and revoke a member’s enrollment, cancel a member’s account and take back the card associated to this account, cancel the member’s accumulated points if he or she has not complied with the rules in force. In the event of a revocation, the points will be cancelled when the account closes and the member will no longer be able to apply for a new enrollment. In the event of a voluntary closure by the member, the member may apply for a new enrollment at a later date. No points will be awarded if Renaissance  suspects purchases for resale or commercial use. The member who has violated these rules agrees to reimburse to Renaissance all points used and/or the equivalent value and to compensate Renaissance and any third party. Renaissance could also exercise the various remedies that are necessary.

18. Personal information and confidentiality

As part of its Privilege program, Renaissance collects certain personal information from members of the program. Renaissance is responsible for maintaining this information confidential as required by the Act respecting the protection of personal information in the private sector.

This information is collected and used for the following reasons:

-to offer rewards, promotions and benefits to members;

-in order to verify the identity of the members of the program.

Under no circumstances is this information disclosed to a third party.

19. Governing law

These terms and conditions are governed by the laws applicable in Quebec.

20. Consent to communications

By enrolling in the program, the member agrees to receive various electronic notifications pertaining to the program. He or she can withdraw consent at any time by clicking on “Unsubscribe” at the bottom of the program email.

21. Acceptance of terms and conditions

Through any transaction carried out (enrollment, card use, login, etc.), the member acknowledges that he or she has accepted these terms and conditions, authorizes Renaissance to collect, analyze, use and retain personal information, as well as to communicate some of this information to authorized partners. Renaissance may discard, at its discretion, the information collected from the member as long as no personal information is disclosed to a third party.

22. Official version

Unless otherwise stated, all terms and conditions are deemed to have come into force at the time of publication on the www.renaissancequebec.ca website. The French version takes precedence over the English version.

LAST UPDATE: January 30, 2023